1. Terms and Conditions
Welcome to Dr. Sleep Trading Co. L.L.C. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully as they govern your use of our platform and services.
1. Communication with You
We will use your personal information to:
Communicate about orders, shipments, and website updates.
Send confirmation messages for registration and orders.
Contact you for service-related inquiries when necessary.
2. Privacy Policy
All payment transactions are securely processed through encrypted gateways.
No credit card details are stored.
Payments must be authorized by the card issuer; failure to authorize cancels the transaction.
3. Refund and Returns
Refunds are processed within 14 business days.
Opened products are non-returnable.
For full terms and conditions, please contact us at: Admin@drsleeep.ae
2. E-Commerce Authentication Certificate
At Dr. Sleep, we are proud to hold an E-Commerce Authentication Certificate, authorized by the UAE's regulatory bodies. This certificate confirms our compliance with the highest industry standards in quality, security, and transparency.
Your safety and satisfaction are our top priorities. Shop confidently, knowing that your experience is protected by certified practices.
For inquiries about our certification, email us at: Admin@drsleeep.ae
3. Replacement Policy
We are committed to ensuring your satisfaction with every purchase. Below are the details of our replacement policy:
Eligibility for Replacement
Items must be in their original, unused condition with intact packaging.
Requests must be made within 14 days of receiving the product.
Customized or personal-use items are not eligible for replacement.
How to Request
Contact our support team at Admin@drsleeep.ae.
Provide your order details and a description of the issue.
Our team will assist you promptly.
4. Complaints and Suggestions
Your feedback is invaluable to us. Whether you have a complaint or a suggestion, we are here to listen and improve:
Complaints
Email: Admin@drsleeep.ae
Include your order ID and a brief description of the issue.
Suggestions
Share your ideas for improvement via email at Admin@drsleeep.ae.
We are dedicated to delivering an exceptional shopping experience.
5. Shipping and Payment Options
Shipping Policy
Delivery Time: 1 to 3 business days within the UAE.
Shipping Fee: AED 15.
Tracking Orders: A tracking number will be sent via email or SMS.
Payment Methods
Installments via Tabby and Tamara.
Visa and MasterCard (credit and debit cards).
Cash on Delivery.
Electronic wallets (Apple Pay, Google Pay).
Payment Security
All payments are processed via encrypted gateways.
For assistance, contact us at: +971 54 444 5476 (Phone/WhatsApp).
6. Ambassador Award
The Dr. Sleep Ambassador Award celebrates individuals who inspire others to prioritize sleep and wellness.
Award Benefits
Exclusive discounts on products.
Recognition on our website and social platforms.
Early access to new launches and events.
How to Apply or Nominate
Email: Admin@drsleeep.ae
Include your details and story or nominee's achievements.
Together, we can make quality sleep a priority for everyone.
Final Note
If you need further clarification or assistance, do not hesitate to contact us at:
Phone: +971 54 444 5476
Email: Admin@drsleeep.ae
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